Realtime 事件错误码

更新于: 2026-06-25 19:29:14

本文介绍音视频通话过程中下行事件返回的错误码及其解决方案。

code	msg	说明
4027	Your account has an overdue payment, please recharge immediately.	原因：账户欠费。解决方案：请检查账户余额。
4028	Insufficient coze credits balance, please wait for the quota refresh or upgrade to paid version.	原因：免费版资源点不足。解决方案：请检查账户余额。
4029	The connection was closed due to prolonged user inactivity. Please retry your request.	原因: 房间长时间没有对话，自动退出。解决方案: 通过Realtime 上行事件修改 longest_silence_ms 提高房间的静默时间（默认 3 分钟）。退出房间后需要重新创建房间。